Refund policy

Refund and Return Policy

NexaGear fulfills products through multiple suppliers connected through AutoDS. Return eligibility, return windows, required evidence, and return instructions therefore vary by product and the supplier that fulfilled the order. We do not offer one universal return period for every product.

Before returning any item, contact support@nexagearshop.store with your order number and the reason for the request. We will check the applicable supplier’s requirements and provide authorization and return instructions when the item is eligible. Returns sent without prior authorization may not be accepted. Do not return an item to the address printed on the parcel unless our support team specifically confirms that address.

Items must generally be unused, in their original condition, and include the original packaging and accessories where applicable. Some products may be non-returnable because of hygiene, safety, customization, supplier restrictions, or final-sale status.

If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible and provide your order number plus clear photos or video of the item and packaging. We will review the evidence with the fulfillment supplier and provide an appropriate resolution, which may include a replacement, partial refund, or full refund.

Orders may only be cancelled before they enter supplier processing. Once an order has been submitted to or processed by the supplier, cancellation cannot be guaranteed.

Approved refunds are issued to the original payment method. Processing time depends on the payment provider. Original shipping fees and return shipping costs are non-refundable unless the supplier confirms that the item was damaged, defective, incorrect, or otherwise eligible for seller-paid return shipping.

Because eligibility and deadlines differ by supplier, please contact us promptly after delivery if you need assistance.

Email: support@nexagearshop.store